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The Pinnacle Formula – Eight
Steps to Success:
When the
Pinnacle Team is engaged there
are specific steps that we
perform to chart the positive
path for each facility. These
steps are summarized below.
1.
Goals and
Objectives:
Our focus with each client is to
develop a true understanding of
what the specific goals and
objective are for the
facility. Our Executive Team
is initially engaged to spend
time with key representatives
from the facility including
Board of Directors, Owners, and
employees to ask specific
questions and listen carefully.
This information is carefully
analyzed and combined with our
extensive knowledge base in all
aspects of club operations. Not
only is it important for the
property to establish a solid
direction for the future, it is
imperative to match those plans
to the economic profile of the
community, the desires of the
members/customers and the
overall potential of the
facility.
2.
Internal Evaluation:
Once we identify and understand
the scope of the project, we
begin with a detailed assessment
and evaluation for each area of
the operation.
This will include reviews of the
operating procedures as well as
communication with key
managerial staff. Our
evaluation utilizes the years of
experience from our Executive
Team to assemble the property’s
information and measure the
business guidelines against
Pinnacle Golf Properties’ proven
formula for success.
3.
Summarize Findings:
A detailed summary of current
operating standards is compiled
along with our recommendations
for changes/improvements to
maximize the efficiency for each
department.
4.
Design Plan:
Following the analysis phase of
the transition, a detailed plan
is created based on specific
standards and operating
procedures custom designed for
each individual facility. This
roadmap is clear, concise, and
measurable.
5.
Implement and Execute:
Following development of a
customized plan specific to the
needs of the facility, it is
then implemented via the
Executive Team. Our
group works closely with each
facility to ensure that each
area of the transition plan is
executed accurately and
consistently. These include
facility audits, training,
professional development, and
business forecasting.
7. Modify
and Monitor: Based on
specific criteria of evaluation,
each facility is reviewed within
a structured guideline based on
all necessary aspects of the
plan. Facility goals are
measured daily, monthly,
quarterly and annually. We
monitor our progress and adjust
current operating plans to
changing market conditions.
During this phase, any
modifications or changes that
are required will be implemented
and adjusted within the
day-to-day operations as well as
the master plan of the facility.
8.
Pinnacle PEAK Performance:
All employees are fully trained
under our proprietary PEAK
Performance Training Program.
Specifically designed for our
operating structure, this
program focuses on traits and
requirements for our people.
The foundation for PEAK
Performance is built from four
strategic traits:
(P) rofessional (E) thical
(A) ppreciative (K)
nowledgeable
For All PGP
Facilities, Our Mission is...
To
produce a superb product that
all of our members and guests
will enjoy. Provide
outstanding personalized
customer service at every
interaction. Demonstrate a
sincere sense of urgency to each
member and guest. Conduct
our business with the utmost
integrity and commitment with
attention to all
details...Exceeding All
Expectations.
Be Consistent - Have
Fun!
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